I am an experienced content advocate, writer & strategist focused on integrated communications, product support, & building human-centered, customer-first digital experiences.
Read more about my experience:
Sr. Conversation Designer - Fidelity Investments
Dec 2020 - current
Content strategist lead for the Fidelity.com Virtual Assistant (VA). Collaborate with development teams to transform products into digital experiences. Own end-to-end content development & publishing processes. Translate complex financial concepts & actions into a consumable, conversational format for the typical client. Partner with stakeholders to regularly review data to inform content & product updates. Manage all VA content & add utterances to grammar model. Advocate for content that drives optimal customer outcomes.
Adjunct Professor - University of Rhode Island
July 2019 - current
Part-time adjunct faculty teaching communication and media courses.
Content Designer - Fidelity Investments
Jul 2020 - Sept 2020
Collaborated with UX designers & researchers, subject matter experts, & business stakeholders to redesign a customer-facing experience. Followed UX best practices & firm standards to address business goals & customer needs digitally.
Content Strategist - Fidelity Investments
Apr 2019 - Sept 2020
Led content development for a scrum team developing a net-new chatbot for NetBenefits customers. Met regularly with stakeholders & subject matter experts to strategize & adapt cross-topic content, following conversation design, NLP, & editorial guidelines. Collaborated on content reusability & streamlined content delivery.
Content Strategist/Copywriter - New Harbor Group
Jan 2018 - Apr 2019
Strategized written & digital content across entire client base. Directly implemented client communications plans. Planned, developed, & drafted social content across multiple platforms. Provided communications support for client events. Implemented systems for content planning & delivery that are still in place.
Associate Director of the Speaking Center - University of Rhode Island
Jun 2017 - Dec 2017
Recruited, trained, and managed student aides/peer speaking consultants. Worked directly with the Director to train and supervise the Assistant Director of the Center. Led training sessions with student tutors.
Instructor - University of Rhode Island
Aug 2015 - Dec 2017
Independently taught two sections of an undergraduate introductory communication studies course per semester. Developed my own syllabus, crafted lesson plans, led each class period, administered assignments, graded student work, etc.
Assoc. Director of the Speaking Center at University of Rhode Island
May 2017 - Dec 2017
Recruited, trained, and managed student aides/peer speaking consultants. Worked closely with Director to strategize tutors’ role on campus and develop clear plan for the Center’s future.
Assis. Director of the Speaking Center - University of Rhode Island
Jun 2016 - May 2017
Trained and supervised a group of undergraduate tutors who provided public speaking help to students from all departments in the university. Regularly observed tutors’ sessions with students.
Writing Fellow - Center for Teaching & Learning
Jan 2013 - May 2015
Provided feedback to students in one-on-one meetings about their academic writing. Assisted them at any stage of the writing process with various issues ranging from drafting, grammar, and sentence-level issues to the content, organization, and structure of ideas. Met with many ELL students for grammar, sentence structure, and general writing help.